Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
Phone: 03 63827555
When you place an order with us, or join one of our club programs, we will ask you for the following personal information: your name, date of birth, email, mailing address, phone number, delivery address and any special delivery instructions.
This information is provided to our delivery partners so we can send you your order. We collect date of birth details to verify that you are over 18 years. We may also need to provide your details to data maintenance providers and call centres acting on our behalf.
When you place an order with us, or provide us with your details for use in a competition, join one of our wine clubs, purchase wine with us via the tasting room, or opt in to our newsletter, you will be added to our mailing list. When you cancel your club membership, you will be added to our mailing list. You may unsubscribe from our mailing lists at any time.
From time to time, we advise all or some of our customers of up and coming offers and special events and promotions. If you do not wish to receive these offers please use one of the following unsubscribe methods:
-click the unsubscribe link in your next email
-call us on 03 63827555
If we send offers by mail, we provide your name and postal details to a mailing house. No other information is passed on. The parties using these details are obliged to delete all records immediately after use.
We may employ researchers or consultants to study various aspects of our business. It is possible that a researcher may contact or invite you to participate in a focus group aimed at improving our offers and service. Other consultants may employ database-profiling tools – again aimed at improving service and offers for your benefit. This data will usually be provided in an aggregated form, and not as individual entries.
Disclosure of Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information other than to trusted third parties who assist us in operating our website, conducting our business, marketing our products and services, or servicing you, so long as those parties agree to keep this information confidential.
We will not pass on personal information to any third parties for any other purpose than direct marketing and similar services on our behalf. Such companies will only be given the personal information they require to deliver the desired service.
In the event that we perceive a value to our customers in passing their information to another organisation then they will be provided with an option to opt out or unsubscribe.
Third Party Cookie Terms
When you submit feedback or questions via email, or contact us for information about our website, we will request your name and contact details. We use this information solely to respond to your inquiries. We do not rent, sell or share any personal information with any third party without your permission, except as set out in these conditions.
When we conduct promotions, we will ask for contestants’ name, address, and email details so we can administer the contest and notify winners, and we usually publish winners’ details, and add contestant names to our marketing database.
Access to Records
You can request not to receive a particular type of communication from us or you can withdraw from our wine club altogether at any time. Please use the contact information above if you wish to do this. We are also happy to provide you with details of all your personal records at your request.
If you have any questions about your privacy, or want to make changes to your profile, or opt out of our marketing/mailing lists, you may contact us as outlined in this policy.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database.
Our goal is to protect the security of the personal information we collect. All communications through our website occur in a secure environment using the latest technology.
We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information. We use ‘cookies’ (a small amount of information sent from our server to your computer) to enhance the performance of the website.
These are mostly ‘session based’, and do not stay on your computer permanently, although they can be used to retrieve certain information you previously provided to us, so that you do not need to re-enter this information every time you use our website.
We track our customers movement around the website for our own website research and improvement purposes only. No other personal details are collected from this research. This is not used to create customer profiles.
Where our website contains links to other websites, we are not responsible for the privacy practices or the content of those websites.